Safety Information

Last Updated : 28th January 2025

At Soana, we understand the importance of personalized healthcare and the role it plays in improving your health and well-being. As your trusted health partner, we are dedicated to providing you with high-quality, safe, and effective telehealth services. We aim to ensure you have confidence in the care you receive, and we believe transparency and safety are key to fostering trust. This document outlines our core safety and quality principles, detailing the steps we take to provide you with the best possible care through our platform.

Personalized Care

We believe that no two individuals are the same, and therefore, their healthcare should be just as unique. Our healthcare providers take the time to understand your specific needs, designing care plans tailored to your individual goals and preferences.
Personalized care is at the heart of everything we do at Soana, and we ensure that every treatment option we offer is clinically proven, safe, and effective. Whether you’re seeking mental health support, managing a chronic condition, or exploring other specialized treatments, we strive to provide solutions that are right for you.

Expert-Led Care

At Soana, we rely on a team of experienced and licensed healthcare professionals to guide and support you through your treatment journey. Our medical experts specialize in various fields of healthcare, including mental health, chronic conditions, and other specialties, ensuring that you receive evidence-based care. Each professional on our platform is committed to delivering the highest standards of care and helping you make informed decisions about your health. This expertise forms the foundation of our services, giving you the assurance that your care is in capable hands.

Adherence to Clinical Guidelines

We are committed to using the most up-to-date clinical guidelines to inform the care we provide. Our medical team continuously reviews the latest research and industry standards to ensure our services remain safe, effective, and aligned with best practices. This approach ensures consistency and excellence in every service we provide, and it helps us maintain the trust of our customers by offering treatments that meet the highest standards of care.

Your Health Comes First

Your health and safety are our top priority. We are focused on providing services that are safe, effective, and tailored to meet your specific health needs. Our platform only offers treatments and medications that have been carefully evaluated by our healthcare providers. If a solution is not available through Soana, our providers will direct you to alternative resources or offer referrals to ensure you receive the appropriate care. We are committed to ensuring that your health is always at the forefront of everything we do.

Safe Medication Practices

Medication safety is of utmost importance at Soana. All medications dispensed through our platform are sourced from FDA-regulated facilities, ensuring that they meet rigorous safety and quality standards. We work only with trusted suppliers who adhere to the United States Pharmacopeia (USP) and other regulatory guidelines to guarantee the safety and efficacy of every medication. Each prescription comes with clear labeling, use by dates, and storage instructions to ensure safe handling and proper usage. Our commitment to medication safety means you can trust that your treatments are of the highest quality.

Ongoing Support

Throughout your treatment journey with Soana, you will have continuous access to our care team. Whether you have questions about your treatment, experience side effects, or need adjustments to
your care plan, we are here to support you. Our team is available to provide guidance and make any necessary changes to your treatment to ensure that it continues to meet your unique needs. You can reach out to our care team securely, and we typically respond within 48 business hours, ensuring you always have the support you need.

Transparency and Education

In addition to the personalized
care you receive, we also provide educational resources to help you understand your treatments and make informed decisions. Our platform offers curated content that explains the medications, treatment options, and strategies we recommend. We believe that well-informed customers are empowered to take charge of their health, and we are committed to ensuring you have all the information you need to feel confident in your healthcare choices.

Commitment to Safety Beyond Legal
Requirements

At Soana, we believe in prioritizing safety beyond what is legally required. While we comply with all legal regulations and guidelines, we are always looking for additional ways to enhance our safety practices and ensure the highest level of care. Our commitment to safety goes beyond the minimum standards and reflects our dedication to your well-being and trust.

At Soana, we are proud of our commitment to safety and quality. Every service we offer is carefully designed to ensure that you receive the best possible care. From our personalized treatment plans to the ongoing support we provide, our goal is to help you achieve better health and well-being. We are here to guide you on your journey, and we are committed to maintaining the highest standards of care and transparency every step of the way. When you choose Soana, you can trust that your health is in safe, expert hands.