Privacy Policy

Last updated: January 28, 2025

Welcome to Soana! Your privacy and the protection of your personal information are extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal and health-related data when you interact with our website, mobile app, and services (collectively referred to as the "Services"). By using our Services, you agree to the practices described in this policy.

At Soana, we are committed to maintaining the confidentiality and security of your data. We strive to be transparent about how we collect and use your information, as well as to ensure that you have control over the personal data you share with us. This policy is designed to inform you about the types of information we collect, how it is used, and the steps we take to safeguard your data.

Please read this Privacy Policy carefully, as it explains your rights and responsibilities regarding the personal data we process. If you have any questions or concerns about how your data is handled, feel free to contact us directly. Your trust is of the utmost importance to us, and we are dedicated to ensuring a secure and transparent experience while using Soana’s Services.

Scope of Privacy Policy

This Privacy Policy applies to all personal and health-related information that Soana collects from you through the use of our website, mobile application, and any other services that we provide. It covers both the information you actively provide to us, such as when you register an account, interact with our services, or make a purchase, as well as the information we automatically collect through your use of our platform.

The policy extends to all interactions with Soana, whether you are a registered user, a visitor, or someone simply browsing our site. It also includes any health-related data you may share with us during your use of our services, such as medical history, diagnoses, and treatment information, that may be necessary to provide healthcare-related services.

While we take great care in safeguarding the information you entrust to us, this policy also highlights how we may share your data with third-party partners and service providers for specific purposes related to the operation of our services, such as processing payments, improving the user experience, and providing customer support. This Privacy Policy is designed to protect your rights and inform you of the steps we take to protect your privacy.

Please note that this Privacy Policy does not apply to any external websites or platforms linked to or from Soana. For those platforms, their own privacy policies and terms of use will govern how your data is handled.

Collection of Personal Data

At Soana, we collect personal data in various ways when you interact with our services. This data is essential for us to provide you with the best possible experience, fulfill our obligations, and improve our services. The types of personal data we collect depend on your interactions with us and the services you use.

When you create an account, register for our services, or make a purchase, we collect basic personal information such as your name, email address, phone number, billing and shipping addresses, and payment information. This data allows us to process your transactions, communicate with you, and ensure that we can deliver services and products as requested.

Additionally, as you use our platform, we may collect demographic information such as your gender, age, and location. This helps us personalize your experience and tailor our services to your specific needs. We may also gather health-related data, such as information about your physical and mental health, which is necessary for us to provide medical-related services or recommendations.

In some instances, we may automatically collect data about your device and usage patterns. This includes information like your device type, browser settings, IP address, and how you interact with our platform. We use this data to monitor performance, ensure the security of our services, and improve the user experience. You can also choose to share additional information with us, such as feedback, surveys, or content like photos or videos, which helps us further improve our offerings.

By interacting with Soana and using our services, you consent to the collection of your personal data as outlined in this policy. We are committed to collecting only the information necessary to fulfill our services and to safeguarding that data with the highest level of security.

Use of Personal Data

At Soana, we use the personal data we collect to provide you with a seamless and personalized experience while interacting with our services. Your data allows us to offer the products, services, and features that meet your specific needs and expectations.

We primarily use your personal information to process and manage your transactions, such as completing purchases, billing, and delivering your orders. This ensures that we can fulfill our obligations, such as shipping products or providing healthcare-related services, efficiently and accurately. We also use your contact information to communicate with you regarding order updates, appointment reminders, service inquiries, and customer support.

In addition to service-related purposes, your data helps us improve and personalize your experience on our platform. For example, by analyzing your preferences, usage patterns, and feedback, we can offer tailored recommendations, better healthcare solutions, and custom content that aligns with your interests. This personalization enhances your overall interaction with Soana and helps us continuously refine our services.

We may also use your personal data for marketing and promotional purposes, such as notifying you of new products, services, special offers, or events that may be of interest to you. You can opt out of receiving marketing communications at any time, and we will respect your preferences in line with applicable laws.

Furthermore, your personal information may be used to ensure the security and integrity of our services. This includes monitoring for fraud or unauthorized activities and protecting your data from breaches. In certain cases, we may use your data to comply with legal obligations or respond to requests from law enforcement or other governmental authorities.

Rest assured, we are committed to using your personal data only for legitimate purposes related to the services you request, and we take every precaution to ensure that it is handled securely and in accordance with privacy laws.

Disclosure and Sharing of Personal Data

At Soana, we understand the importance of your privacy and are committed to safeguarding your personal data. However, there are situations where we may need to share or disclose your personal information to provide you with the services you request, ensure the smooth operation of our business, or comply with legal requirements.

We may share your personal data with our trusted third-party service providers who assist us in delivering specific services, such as payment processing, product delivery, customer support, and marketing. These providers are contractually bound to handle your data securely and use it only for the purposes for which we have engaged them. For instance, when processing payments, we may share your payment details with our payment processors, but only to complete the transaction.

In certain cases, we may disclose your personal data to our affiliates or subsidiaries, particularly when it is necessary to provide integrated services across different platforms or locations. These affiliated entities are bound by this Privacy Policy and are committed to protecting your information in the same manner as Soana.

We may also share your personal data when required by law or to comply with legal obligations. This includes disclosures to governmental authorities or law enforcement agencies, if necessary, to comply with a subpoena, court order, or other legal processes. Additionally, we may need to disclose your personal data in response to legal claims, regulatory investigations, or to protect the rights, property, and safety of Soana, our users, or others.

In some situations, we may disclose your data to business partners for joint marketing efforts or co-branded services. If this occurs, we will always ensure that you are made aware of these partnerships and that your consent is obtained prior to sharing your personal information.

We do not sell your personal data to third parties. However, we may share de-identified, aggregated data for research, analysis, or other purposes that do not involve identifying you as an individual. This helps us improve our services and allows us to better understand trends in usage.

Any disclosure or sharing of personal data will be done with care, and only in the necessary instances where it is required for business operations or legal compliance. We are committed to ensuring that all third parties with whom we share your data are obligated to safeguard your information appropriately.

Retention of Personal Data

At Soana, we are committed to retaining your personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable legal, regulatory, and operational requirements. We retain personal data to provide you with the services you have requested, maintain records for business or legal purposes, and comply with obligations under relevant laws and regulations.

The duration for which we keep your personal data varies depending on the nature of the data and its purpose. For example, personal information related to your account, such as your contact details and transaction history, may be retained for as long as your account is active or as long as needed to provide you with ongoing services. Once the data is no longer required for business purposes, we will securely delete or anonymize it, unless there is a legal or regulatory obligation that mandates its retention for a longer period.

For example, we may retain certain information related to financial transactions for tax or accounting purposes for a specified period dictated by law. Similarly, data related to any ongoing legal matters or disputes may be kept for as long as required for the resolution of such matters. After the retention period has ended, your personal data will either be safely deleted or anonymized in a way that ensures it can no longer be identified or linked back to you.

In cases where your personal data is anonymized or aggregated, we may retain and use such data indefinitely, as it no longer identifies you personally and can be used for analytical or research purposes.

If you wish to request the deletion of your personal data, or if you believe that we are retaining your data longer than necessary, you may contact us to initiate the removal process. Please note that while we are happy to honor most requests for data deletion, some data may be retained for legal or operational reasons, as mentioned above.

Ultimately, we are committed to ensuring that personal data is kept only for as long as needed to provide services, fulfill legal obligations, and protect our business interests, and to securely dispose of or anonymize data when it is no longer necessary.

Consumer Health Data Privacy

At Soana, we understand the sensitive nature of consumer health data and are committed to protecting your privacy and ensuring the confidentiality of any health-related information that we collect, process, or store. We recognize that your health data is personal and private, and we take the responsibility of handling this data with the utmost care and diligence.

This Consumer Health Data Privacy section applies to any health-related information that we collect from you through our services, whether directly or indirectly, in accordance with applicable state and federal laws. Consumer health data includes any information related to your physical or mental health, health conditions, treatments, medications, and any other health-related details you may provide to us through our platform, such as during registration, consultations, or communication with our healthcare partners.

We collect consumer health data to provide you with the best possible service, whether that’s delivering healthcare products, offering health-related services, or facilitating communication between you and our network of healthcare providers. We may also use consumer health data for research, development, and improving the services we offer, ensuring that the data is de-identified or anonymized when used for these purposes.

We want to reassure you that any consumer health data you share with Soana will only be used for the purposes for which you have provided it and will never be shared or disclosed to third parties without your consent, unless required by law or to complete services you’ve requested (for example, sharing necessary information with healthcare providers or pharmacies). In all such cases, we will take appropriate steps to ensure that your data is protected and used only as necessary.

You have the right to access, update, and manage your consumer health data at any time. If you wish to withdraw consent for the use of your health data or request its deletion, you may contact us directly, and we will comply with applicable legal requirements in handling such requests.

Soana is committed to the security of your consumer health data, and we employ a variety of technical, administrative, and physical safeguards to prevent unauthorized access, use, or disclosure of your personal health information. By using our services, you can rest assured that we will continue to protect your privacy while delivering the highest quality health services.

As part of our ongoing commitment to consumer health data privacy, we will update this section to reflect any changes in regulations, practices, or our services. We will notify you of any significant updates, ensuring that you always know how your health data is being used and protected.

Your Rights Regarding Personal Data

At Soana, we value your privacy and believe it is important that you have control over your personal data. In accordance with applicable laws and regulations, you have specific rights regarding the personal data we collect, store, and process. These rights are designed to give you greater transparency, control, and access to your information.

We are committed to ensuring that you can easily exercise these rights and protect your personal data. If you wish to exercise any of the rights listed above, please contact us using the details provided in this policy. Our team will handle your requests promptly, and we will take all necessary steps to respect your choices and comply with applicable laws.

Children's Privacy

At Soana, we are committed to protecting the privacy and safety of children who may use our services. Our services are not intended for children under the age of 13, and we do not knowingly collect, store, or process any personal data from children under this age. If we discover that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such information from our records.

In the event that we offer services specifically aimed at children, we will take additional precautions to comply with applicable laws, such as the Children's Online Privacy Protection Act (COPPA) in the United States, or any similar privacy regulations in other jurisdictions. This may include obtaining verifiable parental consent before collecting or using personal information from children.

If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately. We will take the necessary steps to ensure that such information is deleted and will not be used in any way.

We encourage parents and guardians to regularly monitor their children's online activities and help enforce safe and responsible use of the internet. If you believe that any information we have collected about a child under the age of 13 is being used inappropriately, please reach out to us, and we will address the issue promptly.

By using our services, you affirm that you are of appropriate age to do so in your jurisdiction and that you have the consent of a parent or guardian if necessary. If we make any changes to our practices regarding children’s privacy, we will update this section accordingly and ensure that we provide the necessary safeguards to protect children's personal data.

Modification

Soana reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Any changes to this Privacy Policy will be posted on our website with an updated “Last Updated” date at the top of the document. It is your responsibility to review this Privacy Policy periodically to stay informed of any updates. Continued use of our services after any modifications to the Privacy Policy constitutes your acceptance of those changes. If we make material changes that impact how we handle your personal data, we will notify you through appropriate channels, such as email or prominent notices on our platform.

Complaints

If you believe that your privacy rights have been violated or that we have mishandled your personal data in any way, we encourage you to contact us directly to address your concerns. We are committed to resolving any issues and will thoroughly investigate any complaints we receive regarding our privacy practices. To file a complaint, please reach out to us via the contact information provided below. You also have the right to lodge a complaint with the relevant data protection authority or regulatory body in your jurisdiction if you believe we have not resolved your issue appropriately.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us. You can reach us at contact@soanatogether.com

Soana Consumer Health Data Privacy Policy

Last updated: January 24, 2025

Soana and its affiliates (referred to as "we," "us," or "our") own and operate websites and mobile applications (collectively referred to as the "Platform"). By accessing or using the Platform, including its content, products, services, and any associated offerings, you agree to abide by our Privacy Policy, unless otherwise specified. Capitalized terms not defined within this document or the broader Privacy Policy will retain the meanings provided in Soana's Terms and Conditions.

This Consumer Health Data Privacy Policy ("Policy") applies to your consumer health data ("Consumer Health Data") as outlined by applicable state laws. This Policy does not cover health information protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA); for those matters, please refer to our Notice of Privacy Practices. This Policy supplements our main Privacy Policy and, in case of any inconsistencies, will take precedence where it aligns with applicable state law.

Collection of Consumer Health Data

The Consumer Health Data we collect depends on how you interact with us, the services you use, and your choices. We may gather Consumer Health Data through several channels, including information you provide directly, data collected automatically, data sourced from third parties, and inferred data.

Data you provide. We collect Consumer Health Data that you voluntarily provide, such as personal details, including your name, email, phone number, and physical addresses. We also gather demographic information like gender, ethnicity, birth date, and zip code, along with financial details such as payment methods like credit card numbers and billing information. If you create an account, we may collect account profile data such as usernames, passwords, security codes, and any additional information you add to your profile. Additionally, we track marketing preferences, including your communication choices and engagement details, and content, such as photos, documents, and any other files you share with us. We may also collect sensitive data, including government identifiers (e.g., driver's license, social security number) and biometric information, such as features that identify you. Finally, we collect health-related data, including both physical and mental health information, as well as sensitive data related to sexual and reproductive health.

Automatically collected data. When you use our services, we gather data through automated technologies, such as device identifiers (e.g., IP addresses, MAC addresses), and information about the device you're using (including the operating system, browser type, and device settings). We also collect location data when you use our apps or online services and usage data related to your interaction with our websites, such as time spent on pages, URLs visited, and click activity.

Inferred or generated data. In some cases, we may generate or infer Consumer Health Data based on other data we collect, such as understanding your preferences based on how you interact with our Platform.

Third-party data sources. We may receive Consumer Health Data from third-party providers, such as corporate affiliates, third-party apps or services (including social networks), co-branded or joint marketing partners, and service providers who manage data on our behalf. We may also gather publicly available data from government databases or other open sources.

Use of Consumer Health Data

We use your Consumer Health Data for a variety of purposes, including but not limited to service delivery and operational needs, product development, research, and marketing. For instance, we may use your data to facilitate our services, troubleshoot issues, process payments, manage your account, and ensure the security of our systems. We may also analyze consumer data to improve our offerings, test new features, and develop new products and services. Additionally, we may aggregate, anonymize, or de-identify your data for analytical, research, or marketing purposes, ensuring that it cannot be traced back to you unless legally required. Lastly, we use your data to communicate marketing materials, such as promotions, offers, and news about Soana and our partners.

Sharing of Consumer Health Data

We may share your Consumer Health Data in certain circumstances, such as with our affiliates, subsidiaries, or related companies, for business operations, or to provide services. In some cases, we may disclose your data in order to comply with legal obligations, such as responding to valid legal processes or cooperating with law enforcement or government agencies. Additionally, we may share your data if we believe it is necessary to protect our rights, safety, or property, or that of our customers or others.

Your Consumer Health Data Rights

Under applicable state laws, you may have specific rights regarding your Consumer Health Data. These rights may include, but are not limited to, the right to withdraw consent for data collection or sharing, request access to your data, correct inaccuracies, request deletion of your data, and appeal any denials of requests. Please note that certain data may be necessary for us to provide services to you, and if you request its deletion or withdraw consent, it may affect your ability to use some features or services.

To process your request, we may need to verify your identity. This may involve asking you to confirm personal information we have on file or requesting additional documentation (e.g., government-issued ID) for security purposes. If we cannot verify your identity based on the information we already have, we may ask for further details to proceed.

Changes to This Consumer Health Data Privacy Policy

Soana reserves the right to modify this Policy at any time. If we make significant changes, we will notify you by updating the date of the Policy and posting the revised version on our Platform. Any updates will be effective immediately upon posting, and your continued use of our services will constitute acceptance of those changes.