Privacy Practices
NOTICE OF PRIVACY PRACTICES
Effective Date: 28th January 2025
This document outlines how your health information is used, disclosed, and protected by Soana ("we," "our," "us"). By reviewing this Notice, you will understand how your personal and medical information may be handled, what rights you have regarding that information, and how we safeguard your privacy.
HOW WE HANDLE YOUR HEALTH INFORMATION
We collect and store certain personal health information from you that is essential for providing telehealth services. This information may include, but is not limited to, your medical history, treatment plans, and health-related communications. We are committed to protecting your privacy and confidentiality in accordance with applicable
laws and our internal policies.
OUR COMMITMENT TO PROTECTING YOUR PRIVACY
At Soana, we take your privacy seriously. We follow strict security measures to protect your health information from unauthorized access, disclosure, or misuse. We do not share your health data without your consent, except as allowed by law or necessary for treatment, payment, or business operations.
HOW WE USE AND DISCLOSE YOUR INFORMATION
We may use or share your health
information for the following purposes:
1. Providing Treatment
We use your health information to deliver telehealth services, including consultations, diagnoses, and treatment plans. We may also share your information with other healthcare professionals who are involved in your care.
2. Payment for Services
To obtain payment for services, we may share your information with insurance companies, payment processors, or other entities involved in billing and payment. This may include submitting claims and verifying eligibility for services.
3. Business Operations
We may use your information to manage our business operations, such as conducting audits, improving the quality of services, or analyzing patient care outcomes. These uses help us provide better care and improve our telehealth services.
4. Legal and Regulatory Compliance
We may disclose your information to comply with applicable laws, regulations, or court orders. For example, we may need to report health data to public health authorities or cooperate with law enforcement agencies when required by law.
YOUR RIGHTS REGARDING YOUR INFORMATION
You have several rights related to your health information, which include:
1. Right to Access
You have the right to request access to your health information. We will provide you with a copy of your records within a reasonable time, subject to applicable laws and fees for copying, if any.
2. Right to Correct or Amend
If you believe any of the information we hold about you is inaccurate or incomplete, you have the right to request a correction or amendment. We will review your request and make the necessary changes where applicable.
3. Right to Request Restrictions
You have the right to request restrictions on how your health information is used or disclosed. While we are not required to agree to all such requests, we will work with you to accommodate reasonable requests.
4. Right to Confidential Communication
If you prefer to receive your health-related communications in a particular way or at a different address, you may request confidential communications. We will do our best to accommodate such requests.
5. Right to an Accounting of Disclosures
You have the right to request an accounting of certain disclosures of your health information, particularly those made outside of treatment, payment, or business operations. This allows you to understand who has accessed your information and for what purposes.
HOW WE HANDLE A BREACH OF YOUR INFORMATION
If a breach of your personal health information occurs, we will notify you promptly, in accordance with applicable laws, and provide details about the breach. You will be informed about what information was compromised and how to take any necessary steps.
CHANGES TO THIS NOTICE
We may update this Notice to reflect changes in our practices or legal requirements. When we make significant changes, we will post the updated Notice on our website and notify you in a manner that allows you to review it.
HOW TO FILE A COMPLAINT
If you feel your privacy rights have been violated or if you have concerns about how we handle your information, please contact our Privacy Officer at contact@soanatogether.com. If you are unsatisfied with our response, you may file a complaint with the Department of Health and Human Services at:
U.S. Department of Health and Human Services
200 Independence Avenue, S.W. Washington, D.C. 20201
Phone:
877-696-6775Website: www.hhs.gov/ocr/privacy/hipaa/complaints/
For further assistance from us,
you can reach out to: contact@soanatogether.com